Ice Machine Repair, Sales & Service – Austin, TX

From a machine that’s making no ice at all to one that’s producing slow, cloudy, or oddly shaped cubes — we’ve seen every ice machine problem and know how to fix it right the first time.

Common Ice Machine Problems We Repair in Austin

• Ice machine not making ice
• Low ice production — not keeping up with demand
• Cloudy, soft, or malformed ice cubes
• Ice machine freezing up or icing over
• Water inlet valve and water flow problems
• Compressor and refrigerant issues
• Dirty condenser coils reducing efficiency
• Ice machine leaking water onto the floor
• Unusual noises during the ice-making cycle
• Restaurant ice maker repair and reinstall

Commercial Ice Machine Repair Service

The commercial ice machine is one of the most overlooked pieces of equipment in hotels and restaurants — right up until it stops working. Regular maintenance is the most effective way to prevent failures and keep your machine producing clean, quality ice consistently. Give us a call or send us a message below and we’ll set up a regular maintenance schedule that keeps your ice machine off the repair list. For completed repair case studies and tips, check out our Blog Posts.

Ice Machine Sales & Service – Icetro America Dealer

Setpoint Services is your Austin-area dealer for Icetro America ice machines — known for simplicity, reliability, longevity, and high performance. Whether you need an under-counter unit for a bar, a modular machine for a high-volume restaurant, or an ice and water dispenser for a hotel or healthcare facility, we carry the right equipment and stand behind it with ongoing service. If you’re in the market for a new commercial ice machine, check with us first — our deals on Icetro equipment are hard to beat.

    

Scale Safe Water Treatment System Installation

Scale buildup is one of the leading causes of premature ice machine failure and poor-tasting ice. Setpoint Services installs Scale Safe water treatment systems specifically designed for commercial ice machines, eliminating mineral scale buildup so your machine runs cleaner, lasts longer, and produces better-tasting ice. It’s one of the best investments you can make alongside regular ice machine maintenance — and we handle the full installation.

Serving Austin, Pflugerville, Round Rock, Georgetown & Hutto, TX

Setpoint Services is based in Pflugerville and provides ice machine repair and service throughout the greater Austin metro — including Round Rock, Cedar Park, Georgetown, Hutto, Kyle, and Buda. For urgent ice machine failures, call us at 512-992-5537 and we’ll get a technician to you as fast as possible.

Frequently Asked Questions – Ice Machine Repair in Austin

My ice machine is running but not making ice — what’s usually the cause?

The most common causes are a clogged water inlet valve, a dirty condenser coil, a refrigerant issue, or a failed thermostat or control board. Many of these can be diagnosed and repaired on a single visit with parts we carry on the truck.

How often should a commercial ice machine be serviced?

For most commercial environments, a professional cleaning and inspection every six months is recommended. High-volume operations or machines in dusty or greasy kitchen environments may need quarterly service. We can set up a maintenance schedule that fits your usage.

Do you repair all brands of commercial ice machines?

Yes — we service all major commercial ice machine brands including Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, and of course Icetro. If it makes commercial ice, we can work on it.

What is a Scale Safe water treatment system and do I need one?

Scale Safe is a water filtration and treatment system that prevents mineral scale from building up inside your ice machine. If your water supply is hard — which is common in the Austin area — scale buildup will shorten your machine’s life and affect ice quality. It’s a straightforward installation that pays for itself quickly in reduced maintenance and repair costs.

Can you help me choose and install a new commercial ice machine in Austin?

Absolutely. As an Icetro America dealer, we can match you with the right unit for your volume, space, and budget — then handle delivery, installation, and startup. Call 512-992-5537 or use the contact form below to get started.