Commercial Walk-In Cooler & Freezer Service – Austin, TX 05.27.26

Tito · May 27, 2026 · Near West Guadalupe Street, Austin TX 78751

Walk-In Freezer Repair & Commercial Refrigeration Service in Austin TX

Setpoint Services provided emergency walk-in freezer service and refrigeration troubleshooting for a commercial food storage freezer in Austin, Texas.

Equipment Serviced
Compressor
Emerson Copeland Scroll Compressor
Model: ZF06K4E-PFV-231
Serial Number: 20E9889AD
Condensing Unit
Model: LASJ125RL4-#BYH
Serial Number: 20050405
Refrigerant: R449A
Evaporator
Master-Bilt Evaporator
Model: BSG-2S-35S-AE
Serial Number: E12F060616878008805
Walk-In Freezer Service Call

Technician dispatched onsite for walk-in freezer not maintaining proper temperature. Customer advised refrigeration system is currently under another service provider for full diagnostic and repair work. Scope of service during this visit was limited to restoring temporary freezer operation and de-icing the evaporator coil.

Upon inspection, found the evaporator coil completely iced over, severely restricting airflow and reducing refrigeration performance. Disassembled evaporator section and fully de-iced evaporator coil to restore airflow and temporary cooling operation.

Additional Refrigeration Issues Found
Walk-in freezer door damaged and not sealing properly
Excessive moisture infiltration entering freezer box
Walk-in freezer heavily overstocked, restricting airflow
Existing refrigeration equipment appears undersized for current product load
Deteriorated/missing suction line insulation on roof
Long refrigeration line set contributing additional heat load
TXV sensing bulb loose and improperly mounted on suction line
Defrost clock settings improperly adjusted by previous parties
Refrigeration System Inspection

Verified condensing unit pumps down properly during defrost cycle. Confirmed defrost heaters energize during operation and measured approximately 6 amps heater draw during defrost.

Inspected defrost schedule and found:

Three 45-minute defrost cycles programmed throughout the day
One extended overnight defrost cycle programmed for approximately 2.5 hours

Current defrost settings appear to have been modified in an attempt to compensate for excessive evaporator icing conditions.

Operating Data After De-Icing
Refrigerant: R449A
Suction Pressure: 34 PSI
Sight Glass: Full/Clear
Evaporator Temperature: Approximately 0°F after restart

Temporary cooling operation restored at time of departure.

Recommendations

Recommended quoting replacement TXV and properly securing sensing bulb to restore correct superheat control and reduce icing conditions. Customer should also address:

Damaged walk-in freezer door
Overstocking and airflow restrictions
Roof insulation deterioration
Overall refrigeration system load conditions

Due to excessive product load, damaged door seals, deteriorated insulation, airflow restrictions, and suspected TXV issues, no guarantee can be made regarding continued freezer performance or temperature maintenance.

Commercial Walk-In Freezer Repair – Austin TX

Setpoint Services provides:

Walk-in freezer repair
Commercial refrigeration repair
Emergency freezer service
TXV replacement
Defrost system diagnostics
Evaporator de-icing
Refrigeration leak diagnostics
Restaurant refrigeration repair
Preventative maintenance programs

Serving Austin, Round Rock, Georgetown, Cedar Park, Pflugerville, Leander, and surrounding Central Texas areas.

They responded and came onsite quickly which was really appreciated. Would recommend!

Mike McCauley

Amazing service! They responded very quickly and were extremely professional. The work was high quality, and everything was handled efficiently. Very reliable, knowledgeable, and easy to work with. I’m very happy with their service and highly recommend Setpoint Services LLC!

K G

Tito and his team are great! My system had a cascading number of issues and they stuck it out all day in the heat to get it back up and running. Highly recommend!

Kirin Vieira

Quick response. Excellent service. I would highly recommend to anyone.

Tracey Mills

I’ve worked with Tito for over 10 years, as a business owner. I know that he is in constant pursuit of excellence and highly focused on customer experience. I personally had a great experience working with them and would trust him with anything.

Corbin Matise

I called for service on a Sunday and my call was promptly returned which I appreciated. The tech was very helpful walked me through some steps and even took time to have me send a picture of the machine tag so we could help me better over the phone. I would definitely use them in the future

May Ehresman

These guys are amazing! Responded quickly and were out the same day. In addition to repairing my AC unit they did deep clean and maintenance update to my entire system. Recommend 10/10!

Mimi Sanford Buscemi

Tito and his crew have saved our asses more times than we can count. Multiple AC units, kegerators, margarita machines, walk in coolers. You name it, they've fixed it for us, on the fly. Highly reliable, and when they say they're going to be there, they are,

The Little Darlin

Commercial Walk-In Cooler & Freezer Service – Austin, TX 05.27.26

Austin Phone

License & Certifications

Texas TACLA00116720C