Hoshizaki Commercial Ice Machine Service – Austin, TX 07.10.26

Tito · July 10, 2026 · Near Research Boulevard, Austin TX 78759

Setpoint Services completed a commercial Hoshizaki ice machine repair at Estância Brazilian Steakhouse in North Austin, Texas. We were subcontracted by HVAC Tech LLC to diagnose and restore proper operation of a Hoshizaki KM-2600SRJZ3 commercial ice machine after the unit experienced water flow issues affecting normal ice production.

Upon inspection, our technician found that one of the water filters had been installed upside down in the filtration manifold, restricting water flow into the ice machine. The improperly installed filter was corrected, restoring proper water flow to the sump and evaporator water distribution system.

After correcting the installation, the Hoshizaki ice machine was restarted and monitored through its operating cycle. Proper water fill was verified, and the machine successfully completed its normal freeze and harvest cycles without additional faults or operational issues. Ice production returned to normal, confirming the restriction had been eliminated.

Proper water filtration installation is critical for commercial ice machines, as restricted water flow can reduce ice production, shorten harvest cycles, increase compressor run time, and contribute to premature component wear. Correcting the filter installation restored reliable operation without the need for additional repairs.

The commercial Hoshizaki ice machine was fully operational upon departure, and no further repairs were required at the time of service. Setpoint Services provides commercial ice machine repair, preventative maintenance, water filtration services, and emergency refrigeration repair throughout Austin, Round Rock, Georgetown, Cedar Park, and the surrounding Central Texas area.

Excellent rating
Based on 55 reviews

Setpoint Services repaired the walk-in freezer and walk-in cooler at my brother’s restaurant. Having reliable refrigeration is such a big part of keeping his business running, and I’m glad they were able to help. Thank you to Tito and the team!

Modelen Cordova Febles

They responded and came onsite quickly which was really appreciated. Would recommend!

Mike McCauley

Amazing service! They responded very quickly and were extremely professional. The work was high quality, and everything was handled efficiently. Very reliable, knowledgeable, and easy to work with. I’m very happy with their service and highly recommend Setpoint Services LLC!

K G

Tito and his team are great! My system had a cascading number of issues and they stuck it out all day in the heat to get it back up and running. Highly recommend!

Kirin Vieira

Quick response. Excellent service. I would highly recommend to anyone.

Tracey Mills

I’ve worked with Tito for over 10 years, as a business owner. I know that he is in constant pursuit of excellence and highly focused on customer experience. I personally had a great experience working with them and would trust him with anything.

Corbin Matise

I called for service on a Sunday and my call was promptly returned which I appreciated. The tech was very helpful walked me through some steps and even took time to have me send a picture of the machine tag so we could help me better over the phone. I would definitely use them in the future

May Ehresman

These guys are amazing! Responded quickly and were out the same day. In addition to repairing my AC unit they did deep clean and maintenance update to my entire system. Recommend 10/10!

Mimi Sanford Buscemi

Hoshizaki Commercial Ice Machine Service – Austin, TX 07.10.26

Austin Phone

License & Certifications

Texas TACLA00116720C