Hoshizaki Commercial Ice Machine Service – San Marcos, TX 05.21.26

Tito · May 21, 2026 · Near Thorpe Lane, San Marcos TX 78666

Hoshizaki Ice Maker
Model: KM-1301SRJZ
Serial: P31415L
Year: 2024

Diagnosis:
Found chicken flour/debris packed inside the float switch housing causing the float to stick and preventing proper water level sensing. This caused the machine to remain in freeze cycle until the board went into a 3-beep long freeze safety alarm lockout.

Also found the water filtration system heavily restricted/clogged, affecting water flow to the machine.

Actions Performed:

* Removed and cleaned float switch assembly
* Cleared debris buildup from float chamber
* Verified float movement and operation
* Checked water system and found clogged filter(s)
* Temporarily jumped float switch circuit to restore operation for customer
* Reset machine and verified proper startup and ice production
* Verified proper operation before departure

Recommendations:
Recommend replacing water filter(s) immediately and starting a preventative maintenance contract to prevent recurrence. PM program can include:

* Ice machine cleaning and maintenance
* Water filter replacement schedule
* HVAC preventative maintenance
* Reach-in refrigeration maintenance
* Walk-in cooler/freezer maintenance

Cause of Failure:
Environmental contamination/product dust (chicken flour) entered float switch reservoir and caused float switch to stick, resulting in long freeze cycle alarm and machine shutdown.

Excellent rating
Based on 55 reviews

Setpoint Services repaired the walk-in freezer and walk-in cooler at my brother’s restaurant. Having reliable refrigeration is such a big part of keeping his business running, and I’m glad they were able to help. Thank you to Tito and the team!

Modelen Cordova Febles

They responded and came onsite quickly which was really appreciated. Would recommend!

Mike McCauley

Amazing service! They responded very quickly and were extremely professional. The work was high quality, and everything was handled efficiently. Very reliable, knowledgeable, and easy to work with. I’m very happy with their service and highly recommend Setpoint Services LLC!

K G

Tito and his team are great! My system had a cascading number of issues and they stuck it out all day in the heat to get it back up and running. Highly recommend!

Kirin Vieira

Quick response. Excellent service. I would highly recommend to anyone.

Tracey Mills

I’ve worked with Tito for over 10 years, as a business owner. I know that he is in constant pursuit of excellence and highly focused on customer experience. I personally had a great experience working with them and would trust him with anything.

Corbin Matise

I called for service on a Sunday and my call was promptly returned which I appreciated. The tech was very helpful walked me through some steps and even took time to have me send a picture of the machine tag so we could help me better over the phone. I would definitely use them in the future

May Ehresman

These guys are amazing! Responded quickly and were out the same day. In addition to repairing my AC unit they did deep clean and maintenance update to my entire system. Recommend 10/10!

Mimi Sanford Buscemi

Hoshizaki Commercial Ice Machine Service – San Marcos, TX 05.21.26

Austin Phone

License & Certifications

Texas TACLA00116720C